Compatibility Chart

Frequently Asked Questions

What are your Shipping times?

These are US shipping times:

  • 5-11 Business Days: Phone Cases, Car Mounts, Screen Protectors, USB cables, USB adapters.
  • 10-18 Business Days: Power Banks

If you live in Canada, Australia or United Kingdom check our Shipping and Delivery page.

Where do you Ship to?

  • We currently ship to United states, Canada, United kingdom and Australia.

What is your Refund Policy?

How do i Track My Order?

  • You will be sent an order confirmation email with a tracking number attached to it.

How powerful is 5,000mah?

  • A 5000mah power-bank will charge your phone on average between 1 to 1.5 times.

How powerful is 10,000mah?

  • A 10,000mah power-bank on average will charge your phone 2 to 3 times.

My power-bank gets warm while charging my phone?

  • Its completely normal for your power bank to warm up while charging.

However if the device is unusually burning hot please stop using it immediately and contact our support team.

Is a magsafe phone case really necessary?

  • To maximize compatibility and features with MagSafe accessories, we recommend pairing your phone with a MagSafe case. Browse our selection to find the perfect one for you! Magsafe Cases

What Payment Methods do you Accept?

We accept,

  • Apple pay
  • Amex
  • Discover
  • Visa
  • Mastercard
  • PayPal
  • Shop pay
  • Google pay
  • Meta pay
  • Diners club

How to Contact us?

  • You can contact us via E-mail at help@supportmypowermag.com

OR

You can expect a reply from us within 24 hours.